Refund policy

Returns

We accept returns of non-personalised products within 14 days of delivery.

To be eligible for a return, the item should be unused, unworn and in substantially the same condition in which you received it. You may inspect or try on an item as you reasonably would in a shop.

To request a return, please contact us before sending anything back so we can provide the correct return instructions and return address.

Unless the product is faulty, damaged or incorrect, customers are responsible for the cost of returning the item.

Personalised products

Products made specifically for you, including products personalised with your dog's photograph, name or other custom information, cannot normally be returned, exchanged or refunded simply because you change your mind.

This does not affect your statutory rights if a personalised item is faulty, damaged, misprinted or materially different from what you ordered.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, misprinted or incorrect, please contact us as soon as possible and include:

your order number
a description of the problem
clear photographs showing the issue

Where appropriate, we will arrange a replacement or refund at no additional cost to you.

Cancellations

Orders may be cancelled within one hour of purchase where production has not already started.

Because many Sausage Club products are printed or personalised specifically for each order, cancellation may no longer be possible once production has begun.